Data Deletion Instructions

AESTHETEQS AI (SMC-PRIVATE) LIMITED, operating under the AestheTeQs brand, respects users' privacy and provides a process for requesting deletion of personal information processed through its website, software services, integrations, and business messaging solutions.

These instructions apply to information associated with AestheTeQs services, including information processed through Meta / WhatsApp Business Platform integrations where a business client has authorized AestheTeQs to provide those services. Related details are in our Privacy Policy.

You can submit a deletion request by contacting AestheTeQs at hello@aestheteqs.com.

Where applicable, please include:

• Full name
• Email address
• Phone number
• Company/business name
• The AestheTeQs service or integration involved
• WhatsApp phone number or business account involved, where relevant
• A brief description of the data you want deleted
• Any other information reasonably necessary to identify the relevant record

Do not send passwords, access tokens, verification codes, or other sensitive credentials in your request.

We may ask for additional details if we cannot reasonably identify the requester or the relevant information. Handling of a request is subject to applicable legal, contractual, security, and technical requirements.

AestheTeQs may process Meta Platform Data and WhatsApp Business Platform Data only where a business client has authorized an integration.

Depending on the integration, this may include information such as:

• WhatsApp Business Account information
• Business phone number information
• Message template information
• Messages and message events
• Delivery/status information
• Customer contact details contained in messages
• Webhook events
• Account/configuration information

A person can request deletion of information processed through an AestheTeQs-managed Meta/WhatsApp integration by contacting us as described above.

We do not sell Meta Platform Data or WhatsApp Business Platform Data, and we do not use it for purposes unrelated to the services authorized by the relevant business client.

In some cases AestheTeQs processes data solely on behalf of a business client. AestheTeQs does not own that client's customer data.

If the data belongs to or was collected through a client's WhatsApp Business Account or another client-owned service:

• AestheTeQs may need to verify the request with the relevant client.
• AestheTeQs may coordinate with that client before deleting the information.
• The business client may be the primary party responsible for determining whether the data should be retained or deleted.

Where we process information only as a technology provider, we will assist the relevant client as appropriate, subject to applicable legal, contractual, security, and technical requirements.

After you submit a request, the process is generally as follows:

1. AestheTeQs receives the deletion request.
2. We verify enough information to identify the requester and the relevant data.
3. We determine whether AestheTeQs controls the data directly or processes it on behalf of a client.
4. Where necessary, we coordinate with the relevant client.
5. Eligible data is deleted, anonymized, or otherwise removed where legally and technically appropriate.
6. Some information may need to be retained where required for legal, contractual, security, fraud-prevention, accounting, or dispute-resolution purposes.

We do not guarantee that all data can always be deleted immediately. Completion of a request is subject to applicable legal, contractual, security, and technical requirements.

Certain information may be retained when reasonably necessary for:

• Legal obligations
• Contractual obligations
• Security and fraud prevention
• Resolving disputes
• Enforcing agreements
• Compliance requirements
• Backup/recovery processes where immediate deletion is not technically possible

Retained information will not be used for unrelated purposes. Where information is kept, it is kept only for as long as reasonably necessary to provide the service, meet contractual obligations, comply with legal requirements, or resolve disputes.

Business clients may revoke AestheTeQs' access to their Meta / WhatsApp Business assets through their Meta Business settings, or by contacting AestheTeQs using the details below.

Revoking access may stop AestheTeQs from operating the related integration. It does not automatically delete all historical information that may already have been processed. Deletion of that information can still be requested as described on this page.

Questions or deletion requests may be sent to:

• AESTHETEQS AI (SMC-PRIVATE) LIMITED
• Operating as AestheTeQs
• Website: https://aestheteqs.com/
• Email: hello@aestheteqs.com
• Phone: +92 336 7884477
• Address: DHA Phase 4 Sector DD, Lahore Cantt, Pakistan