Privacy Policy

This Privacy Policy describes how AESTHETEQS AI (SMC-PRIVATE) LIMITED ("AestheTeQs", "we", "our", or "us") collects, uses, stores, and protects information through its website, software services, and integrations.

It applies to information processed in connection with aestheteqs.com and related professional services we provide to business clients.

AestheTeQs is a technology company that provides software development, AI solutions, workflow automation, API and third-party integrations, business messaging integrations, and custom business platforms.

• Legal business name: AESTHETEQS AI (SMC-PRIVATE) LIMITED
• Brand name: AestheTeQs
• Website: https://aestheteqs.com/

In some engagements, AestheTeQs acts as a technology provider for business clients. With a client's authorization, we may access that client's Meta/WhatsApp Business Platform assets solely to deliver the services the client has requested.

This Privacy Policy applies to:

• Visitors to aestheteqs.com
• Prospective and existing clients
• Users of services developed or operated by AestheTeQs
• Information processed through client-authorized integrations
• Meta and WhatsApp Business Platform integrations

Where we process information solely on behalf of a business client, that client may separately determine how its customer information is used. In those cases, AestheTeQs processes the information according to the client's instructions and the applicable services agreement.

The information we collect depends on how you interact with us and which services a client authorizes.

A. Information provided directly

You or your organization may provide information when you contact us, request a proposal, submit a form, book a meeting, or use our services. This may include:

• Name
• Email address
• Phone number
• Company information
• Project requirements
• Support requests
• Other information submitted through forms or correspondence

B. Technical and website information

When you visit our website, we may automatically receive limited technical information that is commonly generated by web browsers and servers, such as:

• IP address
• Browser and device information
• Log data (for example, pages requested and timestamps)
• Website interactions reasonably necessary to operate the site
• Cookies, where you have given permission through our cookie banner. If you accept all cookies, we may use advertising/analytics cookies such as the Meta Pixel to measure website activity. If you choose only necessary cookies, we do not load those optional cookies.

C. Information received through integrations

When a business client authorizes an integration (including Meta/WhatsApp Business Platform integrations), we may receive information that is necessary to operate that integration and provide the requested service. We only use that access to deliver, maintain, and support the services requested by the client.

AestheTeQs may access Meta Platform Data and WhatsApp Business Platform information only after authorization from the relevant business client. Clients authorize AestheTeQs to connect to their Meta/WhatsApp business assets so we can provide the agreed technology services.

Depending on the integration, this may include:

• WhatsApp Business Account information
• Business phone number information
• Message template information
• Messaging events and delivery/status information
• Messages sent to or received by an authorized business account
• Customer identifiers or contact information contained in messages
• Webhook events
• Account and configuration information necessary to operate the integration

This information is used to:

• Connect and manage a client's WhatsApp Business assets
• Enable WhatsApp customer messaging
• Send and receive WhatsApp messages through authorized business accounts
• Manage WhatsApp message templates
• Configure integrations and webhooks
• Integrate WhatsApp conversations with the client's business systems
• Provide support, maintenance, and troubleshooting
• Help prevent security issues and abuse of the integration
• Process only the information necessary to provide the requested service

We do not use Meta Platform Data or WhatsApp Business Platform Data for purposes unrelated to the services authorized by the relevant business client.

We do not sell Meta Platform Data or WhatsApp Business Platform Data.

We use information for legitimate business purposes, including:

• Delivering contracted services
• Developing and maintaining software
• Operating APIs and integrations authorized by clients
• Customer support and client communications
• Security, monitoring, and abuse prevention
• Troubleshooting and maintenance
• Improving our services where reasonably appropriate
• Meeting legal, contractual, and compliance requirements

We do not sell personal information. We may share information only when reasonably necessary with:

• Service providers that support hosting, infrastructure, or software operations on our behalf
• Professional advisers where required (for example, legal or accounting advice)
• Authorities when we are legally required to do so
• A client's authorized systems and integrations, including systems the client asks us to connect

Anyone who receives information from us is expected to use it only as needed to perform the relevant service or legal obligation.

We keep information for as long as reasonably necessary to provide the service, meet contractual obligations, comply with legal requirements, or resolve disputes. Retention may also be needed for security and troubleshooting.

Retention periods may vary depending on the service, the nature of the information, and client requirements. For information we process on behalf of a business client, deletion and retention may also depend on instructions from that client.

AestheTeQs uses reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, alteration, disclosure, or destruction.

No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

AestheTeQs may provide technology services to clients in more than one country. As a result, information may be processed in jurisdictions different from the country where you or the relevant client is located.

Where required, we use reasonable safeguards appropriate to the nature of the information and the service being provided.

Depending on applicable law, individuals may request access, correction, deletion, restriction, objection, or data portability in relation to their personal information, where those rights apply.

If AestheTeQs processes someone's information solely on behalf of one of its business clients, the individual may need to contact that client directly. AestheTeQs will assist the client where appropriate.

You may also manage optional website cookies through the cookie choices presented on our website.

To request deletion of personal information associated with AestheTeQs services or an AestheTeQs-managed integration, contact us using the details below and include enough information for us to identify the relevant account, integration, or request.

If the data belongs to a client-operated WhatsApp account or another client-controlled system, AestheTeQs may need to coordinate with that client before completing the request.

Step-by-step instructions are also available at /data-deletion.

Email: hello@aestheteqs.com

Our website and client integrations may involve third-party services, including Meta and WhatsApp. Those providers have their own privacy policies and terms. AestheTeQs does not control Meta's privacy practices, and this Privacy Policy does not replace any third-party terms that apply to those platforms.

The Website may also link to other third-party sites or tools (for example scheduling or messaging tools). We are not responsible for the privacy practices of those third parties.

AestheTeQs business services are not intentionally directed toward children. We do not knowingly collect children's information through these business services except where legally permitted and appropriately authorized.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the website or our services after an update means the revised policy applies to that subsequent use.

Questions about this Privacy Policy, data use, or deletion requests may be sent to:

• AESTHETEQS AI (SMC-PRIVATE) LIMITED
• AestheTeQs
• Website: https://aestheteqs.com/
• Email: hello@aestheteqs.com
• Phone: +92 336 7884477
• Address: DHA Phase 4 Sector DD, Lahore Cantt, Pakistan